Refund policy

We take great pride in the craftsmanship and care that go into each of our products. Because many of our items are custom-made or customized from our catalogue, all sales are final. We’re unable to offer refunds or exchanges on any purchase.

All orders are fully insured during shipping. If your item arrives damaged, please contact the carrier directly to begin a claim. We carefully inspect every product before it leaves our hands to ensure you receive the best possible experience.

If you encounter an issue unrelated to shipping damage, we’re here to help. Please reach out using the contact information provided on our website or in our store, and we’ll do our best to support you.